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Payment, Shipping and Returns Policy – On-Demand & Stocked Products

Returns Management

Fluid Branding makes every effort to ensure the finished goods are manufactured to the highest standards with thorough supply chain management, onboarding procedures, sampling, testing and independent inspections. However, if on the odd occasion goods are rejected for quality or poor printing the following procedures can be followed.

Rejecting an On-Demand order

You must examine all goods delivered at the time of delivery and notify us as soon as practicable after the delivery of any goods that have been damaged in transit or where there has been a partial loss of goods. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted in the delivery note at the time of delivery.

You must notify us as soon as practicable after delivery (and no later than 7 days after delivery) of any goods which you believe do not conform with the Contract. You agree to give us a reasonable opportunity of examining such goods shall and agree that we may at our option, replace any defective goods, or refund the price of the defective goods. We shall not be liable for goods' failure to comply with Contract where:

  1. The defect arises because you have failed to follow any oral or written instructions as to the storage of the goods or (if there are none) good trade practise regarding the same.
  2. The defect arises as a result of your wilful damage, negligence, or abnormal storage or working conditions by you; or
  3. The defect arises as a result of our following any drawing, design or specification which you have supplied to us.

How To Return a Stocked Item

Your item must be in its original unused condition to be returned unless there is a manufacturing defect. You must return the item within 15 days of your purchase. Please email [email protected] to request a refund and we will assign you a reference #.

1. Mail your returned item to: Fluid Branding Ltd, RIF Logistics 5, 7 French's Ave, Dunstable LU6 1BH UK (for UK placed orders)

2. Mail your returned item to: Fluid Branding Ltd, RIF Europe BV, Ams Cargo Centre, Changiweg, 6, Rozenburg-schiphol,1473 EP, Netherlands (for EMEA placed orders)

Include in your package a signed letter stating the reason for your return and the original receipt.

All claims with about the quality or quantity of the goods shall be made in writing within 7 days of receipt or such goods shall be deemed to comply as to quality and quantity with the terms of contract. You must examine all goods delivered at the time of delivery and inform us straight away of any damages.

How To Return An On-Demand Item

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase. All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach is with 7 days of receipt of goods or such goods shall be deemed to comply as to quality and quantity with the terms of contract. You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted in the delivery note at the time of delivery. Please email [email protected] for further information on this process.

Return Exceptions

Some items cannot be returned if they are opened. Merchandise that has been worn, used, or altered will not be accepted for return.

Exchanges

We do not currently accept exchanges

Payment / Fraud Policy

Payment on pre-approved credit accounts shall be made in full within 30 days of invoice. These terms apply unless special settlement terms have been agreed by us in writing. Credit facilities may be withdrawn without notice. We will ensure your details are kept secure. If payment is made using a credit or debit card then your transaction will be dealt with through fully encrypted SSL technology. In order to assist us to prevent fraud, however, we may ask for some proof of identity or address prior to proceeding with an order.

Accepted Methods of Payment

Depending on the payment options requested by the store owner we offer the following payment options at checkout.

1. All orders will be charged on account centrally via the agreed credit terms with Fluid Branding.

2. We accept all major credit and debit cards, Visa, Master Card, American Express.

3. Charged on account centrally via the agreed credit terms with Fluid Branding as default or option to pay by major credit and debit cards, Visa, Master Card, American Express.

Card Charges

Your card will be charged when you place your order. If we are not able to fulfil your order for any reason your card will be refunded.

Shipping Policy

Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the dates of such delivery.

Couriers

We use the following couriers to deliver our orders: DPD, Parcelforce, DHL, TNT

Shipping Rates for On-Demand Items

Shipping costs are included in the price provided for each product unless additional shipping costs are noted at checkout.

Shipping Rates Stocked Items

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Order Tracking

A tracking # will be provided via email, once your order has been despatched.

Liability

Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the good.

We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of the claims procedure.

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising or any cause outside our reasonable control or by an inability to procure materials or articles except at higher prices due to any such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.